20 Jul Zoom’s latest and greatest features
Here at Zoom we are always striving to respond to your feedback and improve our software. The opinions of our clients are important to us, so we welcome any suggestions you have!
Over the last few months we have implemented many new features which we believe have made Zoom even better. These include, but are not limited to, the following.
Call function within the dispatcher
Having all your features integrated in the same place can really boost ease and efficiency. This is why you are now able to receive calls right on the Operator page.
You will see the calls coming in, with caller ID enabled if the customer is already in your database. Once you have accepted the call, the booking panel will autofill with their data, meaning all you have to do is enter their locations and you have one happy customer!
Custom Driver Documents
No two companies are the same, and Zoom recognises the need for certain aspects to be able to be adaptable for you. This allows our software to work for different size private hire firms, as well as for other industries such as van hire or courier services.
Instead of boxing you in to specific required documents, we have ‘custom driver documents’. On the Settings page, you can create documents of your choosing; decide whether they are mandatory or not, and whether an expiry date is necessary. If documents are mandatory and have expired for a specific driver, they will not be able to receive jobs. This ensures that your drivers are always operating legally and up to your high standards!
On the driver app, drivers are now able to see and accept jobs which are due to happen in the next 24 hours. They can see a comprehensive list of jobs which are available for anyone to accept, and those which have been assigned to them.
They can see when and where the job will be and can accept it straight away. However you don’t have to worry about drivers overestimating their ability for the day, as they are restricted to one job at a time.
So if you want to check out these great new features, and be part of a community whose opinions are valued, sign up now for a 6 week free trial!So sign up now!