ZOOM Privacy Policy

About us

Matriks Limited (trading as Zoom) (we, us, our, Zoom) and the legal entity to whom you make online taxi or private hire booking enquiries (the Taxi, Private Hire Company, referred as Taxi Company) are committed to protecting your privacy and personal information. This Privacy Policy (Privacy Policy) sets out the manner in which your personal information will be used to the extent that you submit such personal information as part of your use of our service (the Zoom Service) to make taxi booking enquiries to the Taxi Company. It describes the personal information that is collected, the purposes for which such information is used, your choices regarding use of it, the steps taken by us and the Taxi Company to protect your personal information and how you can review and correct your personal information. By accessing and using the Zoom Service, you are consenting to the information collection and use practices described in this Privacy Policy. We reserve the right to modify this Privacy Policy at any time and the version that will apply to your access to and use of the Zoom Service will be the version that is current and displayed on the Zoom Service on the date on which you access it so please ensure that you check this page periodically for any updates, however where any changes to this Privacy Policy are material we will use reasonable endeavours to actively notify you of such changes. Similarly the Taxi Company reserve the right to modify their Privacy Policy at any time.

This Privacy Policy was last updated on 10 May 2018.

If you have questions regarding this policy or the handling of your personal information, please send an email to support@zoom.taxi.

Under UK data protection law, the Taxi Company’s legal status is that of a data controller and in such capacity it will securely store and process your personal information provided to it. Data controller is a legal term used in the Data Protection Act 1998 (the Act) to signify the person who controls what to do with any given personal information. We suggest that Taxi Companies register with the Information Commissioner’s Office as data controllers. Our legal status is that of a data processor and in this capacity we will process personal information which you have provided to us. Data processor is a legal term used in the Act to signify a person who processes data on behalf of a data controller. As a data processor we will only process your data in order to pass information between you and the Taxi Company, whose instructions we will follow in any such processing.


Collection of information

By accessing and using the Zoom Service you agree that this Privacy Policy will apply. The information collected from you may include:

Profile information

Zoom collects various types of user profile information when users create or update their accounts or place orders using checkout features. This information includes:

  1. Personal Information: This includes the user’s name, company/organisation name (where applicable), email address, phone number, address, and login credentials (username and password).
  2. Contact Information: Users provide their address for pick-up or delivery purposes and to facilitate smooth transactions.
  3. Profile Picture: Users have the option to upload a profile picture to personalise their Zoom account.
  4. Payment Details: Zoom collects payment or banking information to process transactions and facilitate seamless payments. This may include payment verification information. We do not store this information; we just process it for payment handling through merchant accounts of Zoom and Taxi Company.
  5. Driver’s License and Government Issued Documents: For drivers and delivery persons, Zoom collects their driver’s license and other government-issued documents. These documents may contain identification numbers, birth date, gender, and a photo.
  6. Vehicle and Insurance Information: For drivers, Zoom collects details about their vehicle and insurance to ensure compliance with local regulations.
  7. User Settings: Zoom collects user settings to customise the app experience according to individual preferences.


Identity verification (drivers and delivery persons)

Identity verification photos are essential for confirming the authenticity of users. These photos typically consist of selfies or scanned copies of government-issued identification documents like driver’s licenses or passports. They serve the purpose of validating the user’s identity and ensuring that they are who they claim to be.


Data collected during the use of our services

  1. Location data (drivers and delivery persons): We collect precise or approximate location data from drivers and delivery persons when the Zoom app is running on their mobile devices, whether it’s in the foreground (app open and on-screen) or background (app open but not on-screen).
  2. Location data (riders and order recipients): If enabled by the device settings, we collect precise or approximate location information from riders and order recipients’ mobile devices.
  3. Transaction information: We collect transaction details associated with the use of our services, such as the type of services requested or provided, trip or order specifics (e.g., date, time, pickup and drop-off locations, distance travelled, and items ordered), and payment transaction information.
  4. Device data: Information regarding the devices used to access Zoom services is collected, including hardware models, device IP addresses or other unique identifiers, operating systems and versions, software details, preferred languages, advertising identifiers, device motion data, and mobile network data.
  5. Marketing communication preferences, including data provided by cookies and other similar technologies.

In summary, Zoom collects a range of user information, including personal details, contact information, payment details, driver’s license and government-issued documents, vehicle and insurance information, user settings, location data, transaction information, device data and marketing preferences. This data is collected to facilitate smooth transactions, ensure safety and compliance, and personalise the user experience.


How is your personal information used?

The Taxi Company and Zoom will use the personal information you provide in order to:

  • administer your account;
  • provide you with use of and personalised visits to the Zoom Service;
  • better understand how users interact with and use the Zoom Service;
  • enhance our customer services;
  • improve our security measures;
  • develop our offering and the layout of the Zoom Service to ensure that our services are as useful and enjoyable as possible; and
  • contact you.


With whom is your personal information shared?

Your personal information will only be disclosed by the Taxi Company to us and applicable payment gateway merchant accounts.

The Taxi Company and Zoom may disclose depersonalised data (such as aggregated statistics) about the users of the Zoom Service in order to describe sales, customers, traffic patterns and other Zoom Service information to prospective partners, advertisers, investors and other reputable third parties and for other lawful purposes, but these statistics will include no personally identifying information.

The Taxi Company and Zoom may occasionally be required by law, court order or governmental authority to disclose certain types of personal information, for example in the administration of justice or where they have to defend themselves legally, or in the event of a reorganisation, sale or takeover.


Where is your data stored?

The personal data that we collect from you as a data processor is stored inside the European Economic Area (“EEA”) on ISO27001 accredited hosting services. As a data processor, all of the customer data uploaded to Zoom by you is stored inside the EEA on secure password encrypted servers. Should your personal data be processed by any of our GDPR-compliant Service Providers, in order to fulfil our services to you, that are based outside of the EEA – your data and the transfer is protected under the EU-US Privacy Shield framework.


For how long we keep your data?

We retain personal data on our systems for as long as is necessary for the relevant service, as long as is set out in any relevant contract you hold with us or for as long as an account is active. We will only ever keep data as is necessary to comply with our legal obligations, resolve disputes and enforce our contractual agreements.


The requirements of data protection law

The Taxi Company and Zoom regard the lawful and correct treatment of your personal information as very important to their successful operation, and to maintaining confidence between them and their users. The Taxi Company and Zoom both ensure that their organisations treat personal information lawfully and correctly. To this end the Taxi Company and Zoom both fully endorse and adhere to the ‘Data Protection Principles’ set out in the Act. In particular, without your consent or first amending this Privacy Policy to reflect any change in usage of personal information, the Taxi Company and/or Zoom:

  • will not use your personal information for any purpose that is incompatible with this Privacy Policy;
  • will only collect sufficient personal information for the uses set out above;
  • will endeavour to keep your personal information up-to-date;
  • will not retain your personal information longer than necessary unless required to do so by law;
  • will operate appropriate technical and organisational processes to protect your personal information against unauthorised or unlawful access or processing and against accidental loss or destruction. The detailed measures we take are described elsewhere in this Privacy Policy; and
  • will not transfer your personal information outside the European Economic Area unless safeguards are in place to protect your personal information to the standards that apply within the EEA.



The Taxi Company is committed to protecting the security of your personal information, and uses a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. For example, personal information you provide is stored on computer systems with limited access that are located in facilities to which access is limited.


Reviewing your personal information

In some cases, you can review and correct personal information provided through the Zoom Service by going to the page on which you provided the information. In all cases, you can make a subject access request to review your personal information collected via the Zoom Service or ask the Taxi Company and/or us to stop using it by sending an email to support@zoom.taxi. We and/or the Taxi Company (as applicable) may take steps to verify your identity before providing you access to your personal information and may request a small administrative fee. You can help us and the Taxi Company to maintain the accuracy of your information by providing notice of any change.


How can you delete your data from Zoom?

You can always send us an email to support@zoom.taxi or contact our Customer Services Team at +44 (0)800 077 8818 during working hours and request that your data be deleted. Please note, however that by deleting your personal data your account will be affected and in certain cases, relating to ongoing contracts and any applicable obligations we may not be able to completely action your request, until the contract has been fulfilled.


How can you opt-out from Zoom communications?

You can decide what communications you receive from Zoom and by what methods. However certain types of data that we collect are a necessity in order for you to use our service and access your account, as a result you will not be able to opt out from this type of data collection.

Please let us know if you would like to update your marketing preferences, these can be changed at anytime by emailing support@zoom.taxi or by using the ‘unsubscribe’ link on the footer of our emails.

We will only ever contact you about our products or services and any offers or incentives that may be of interest via the methods you have previously chosen. These could be by email, post, landline or mobile phone calls, and SMS.

If we don’t hear back from you by the 25th May 2018 – the date when European Union’s General Data Protection Regulation (GDPR) takes effect – we’ll keep what we have on file as your chosen preferences. Please remember that these can be amended at anytime, simply just let us know.


Use of cookies and web beacons

Cookies are small files that websites save to your hard disk or to your browser’s memory. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of the Zoom Service or other websites that you visit. To learn more about cookies and how to disable them we recommend you visit the Information Commissioner’s website here. Furthermore, whilst the Zoom Service does not use third party marketing cookies, you can learn more about these and how to delete them here.

The cookies used by the Zoom Service, including analytics cookies, are used solely in relation to the provision of the Zoom Service and so as to better understand how you interact with the Zoom Service. By using the Zoom Service you consent to the use of cookies.


How can you contact Zoom if you have any questions regarding Privacy Policy?

If you have any questions or concerns regarding the use of your personal data or this Privacy Policy, please contact us:

By email: support@zoom.taxi

By mail: The Data Protection Officer, The Old Village Shop, Overbury, Nr. Cheltenham, Gloucestershire, GL20 7NT.


Last updated: 29 May 2023.