14 Apr Helping Zoom family in the times of Covid-19
All our customers are part of the Zoom family. And in these challenging times of Covid-19, our topmost priority is to support our family. We want to assure you that we have been working hard to assist you in all possible ways.
We fully understand that the taxi industry is hit hard with this crisis. Therefore, we have been looking at the possibilities where we can contribute and help our customers. We are really grateful to our customers who are reaching out with ideas to get them through these uncertain times.
We are really humbled when our customers tell us that, Zoom, being a pay as you go system, they don’t have to pay any fixed weekly or monthly costs. In lean times, Zoom’s pricing structure gives them peace of mind.
In addition to our unique pricing structure, we are also going to increase the free jobs quota so that small operators can operate the Zoom dispatch system free of cost. We are also supporting our customers who cannot pay their invoices. For such customers, we are extending the due date from 30 days to 60 days. This means that after your Zoom payment has failed, you can still use the system for the next 60 days, without any interruption.
We would also like to share with you that we have implemented all necessary steps, including ‘work from home’ policy to ensure our team is safe. Being a cloud-based system, and the data backed up in three different continents, we don’t foresee any impact on the business continuity of our systems. We are also constantly monitoring the situation and have put in place the mechanism to address any risk pre-emptively.
We are confident that we will come out the other side stronger. It’s the time to support everyone in our community, including the drivers and passengers.
Look after yourself and everyone around you.